Data privacy and confidentiality are fundamental principles at WhoX, guiding our commitment to minimal data collection essential for your usage of the WhoX website and services. Please familiarize yourself with our Privacy Policy to understand the information and personal data we may collect, the purposes behind it, and the security measures in place to safeguard your data.
WhoX DOES NOT COLLECT OR RETAIN LOGS OF YOUR INTERNET CONNECTIONS.
We do not log your internet browsing history, target traffic, transmitted or downloaded data, or your DNS queries. We do not retain this information and, accordingly, cannot share it with third parties. Your IP address, connection time, and session duration are not stored by us.
The functioning of our service is structured to prevent the collection and storage of data that could compromise your privacy.
Following the terms outlined in our Privacy Policy, we may gather the following types of data based on your usage of our website and services:
1. Personal DataWhen we refer to "personal data," we mean information that can be used to identify an individual. This includes email addresses and payment details requested during the registration process for free access or when purchasing premium access to our services. We link this information to your unique access key and utilize it to deliver services, prevent fraudulent registrations, and safeguard accounts against theft. Additionally, this data is employed for key recovery in case of loss.
2. Aggregated Statistical DataWe collect statistical data that excludes information about internet activity, user views, transmitted data, and the time of connection to the service. Our logs intentionally lack details on VPN traffic, DNS requests, and client IP addresses. The collection of generalized application usage data aims to ensure high-quality service and provide technical support to users. This data also encompasses anonymous application diagnostics and error reporting.
WhoX requests, stores, and processes your personal data exclusively in accordance with the purposes outlined in this Privacy Policy. We are committed to never disclosing your personal data to third parties. The personal data we collect is solely utilized to provide you with the services offered on our platform.
To utilize our service, registration is required, and you must acquire a unique Access Key. During registration, we ask for your email address, which is used to dispatch the Access Key and for recovery purposes in case of loss. Additionally, we may send you emails containing pertinent information about service access, updates, promotions, special offers, and details about our other services. If you prefer not to receive informational emails, you can opt-out by clicking the corresponding button in the email or by reaching out to WhoX customer support.
When contacting our support service, we request your email address and employ it solely for responding to your inquiries and sending necessary information.
In the process of purchasing access to WhoX premium servers, you are required to provide information about your payment. The extent of personal data you provide is contingent on the chosen payment method. During the transaction, you will be redirected to external websites managed by third-party payment operators. To understand the personal data collection and storage practices of these payment operators, please refer to their Privacy Policy. If you wish to minimize the amount of personal data you provide, we recommend using cryptocurrency payments. While payment operators may have access to your IP address, this information will not be linked to your subsequent activity on our platform and service and will be deleted by the payment operator after 30 days.
Any personal information related to access to the WhoX service is exclusively overseen by the WhoX team and stored on servers owned or leased by WhoX. The transfer of data to WhoX subcontractors is undertaken only as necessary and for the duration required for processing, strictly within the purposes and lawful interests outlined in this Privacy Policy, maintaining rigorous data protection standards.
Security Measures: Our fundamental principle is to minimize the collection of any information to the essential requirements for delivering our service to you. Additionally, we employ cutting-edge technical security measures to thwart unauthorized access to your personal data. Every member of our team signs confidentiality agreements and undergoes pertinent data security training.
Data Centers: Our servers are situated in data centers with a high level of information security. The data centers we partner with never seek information about your traffic or personal details associated with service usage. We meticulously choose data centers and avoid collaboration with those demanding activity logging. Even in the event of potential third-party access to our servers, they will not discover information linked to your connections.
Storage of Personal Data: Personal data mentioned in the preceding section is stored for a limited duration. Should you wish to erase your data, you can submit a deletion request to our service support. However, please be advised that following the deletion of your personal data, you will no longer be able to avail yourself of our service.
We steadfastly protect the rights of our users and refrain from disclosing personal data in response to requests from third parties attempting to bypass privacy safeguards.
WhoX subcontractors may be granted limited access to relevant customer data to assist in payment processing and business operations. All WhoX subcontractors are required to maintain confidentiality and comply with data processing regulations. They are strictly prohibited from using the acquired data for any purposes other than fulfilling services on behalf of WhoX.
Service providers only have access to the necessary data required for providing services on behalf of WhoX. We never disclose information regarding the usage of VPNs or client connections, as we do not collect or store such data.
To ensure the optimal level of service and promptly address potential issues, we gather information related to your usage of VPN applications. Below, we detail how we execute this process. The data we collect is strictly accessible to WhoX employees or subcontractors bound by data confidentiality agreements.
The statistical data in question contains no information that could compromise your privacy, as we refrain from logging browsing history, tracking transmitted traffic, storing IP addresses, or recording DNS queries from service clients.
This also implies that we remain unaware of:Should a third party seek the information outlined above, we cannot comply with such requests since we lack such information. Our service and systems are intentionally designed to refrain from logging or collecting data that might jeopardize user privacy, particularly related to their online activities. While we can identify that you utilized WhoX, we never possess precise details on how you exactly utilized the service and when.
We collect and store information about the specific WhoX applications and their versions you utilize. This is crucial for addressing potential application and connection issues and offering you comprehensive technical support.
Upon installing our application, you will be prompted to indicate your willingness to provide diagnostic data for the WhoX application. You have the option to halt the transmission of this data at any time by adjusting the relevant settings in the VPN application's Settings section. If you are an iOS device user, you can also disable Apple crash reports in iOS settings.
With your consent, we collect the following diagnostic data in an anonymized form:We analyze this data to identify potential issues with our applications and optimize server speed. It is crucial to emphasize that all data is collected entirely anonymously and cannot be linked to specific users. We do not store user IP addresses, ensuring complete anonymity and confidentiality in using our services.
We collect information about successful connections to our VPN servers and employ it exclusively to provide technical support. It is important to note that we do not retain information about the exact time of your connection to our network. While we record the server to which the connection was made, we refrain from associating this information with your IP address. To offer more effective support, our engineers may log the country from which the connection is made, taking into account factors such as protocol restrictions and issues specific to certain regions.
To prevent abuse of the service and maintain a high-quality experience for all users, we collect information about how much traffic each specific user utilizes. It is important to underscore that we do not enforce established traffic limitations. However, in the event of detecting abnormally high traffic volume exceeding the collective average of thousands of other users, we may reach out to you for explanations and to address potential misuse of the service.
We retain a record of all correspondence, encompassing your inquiries and our responses, whether transmitted via email or through our online chat support. Additionally, we may store your email address and any supplementary information you provide. This practice is implemented to ensure the provision of high-quality customer support, address potential issues, and elevate overall user satisfaction.
All email correspondence is securely stored on our dedicated mail servers, employing state-of-the-art encryption protocols. We take comprehensive measures to ensure the confidentiality of data and protect against any unauthorized access.
To facilitate online chat communication, we employ the Jivo platform. When engaging with us through online chat, this platform archives our conversations, including your email address and relevant user and device details such as your originating country and device operating system. This information aids us in promptly resolving any issues. The Jivo platform incorporates modern security methodologies and TLS encryption. You can review the Security Policy of this subcontractor for a more detailed understanding.
We employ cookies, mobile identifiers, and other data to generate reports, and statistics, and enhance the overall user experience. In processing this information, we may utilize third-party services. It's important to note that the analytical services we utilize do not have access to personal data or information that could potentially lead to the identification of users of our services and visitors to our website.
Cookies are small text files used to store information about your visit to a website through a computer or mobile device. These files provide websites with the ability to "remember" your actions and preferences, contributing to the optimization and improvement of your user experience on the site. They can enable various functions, such as website login and language configuration.
Upon your initial visit to our site, we will prompt you to set your cookie preferences. You can also adjust these settings at any time by selecting "Cookie Settings" in the menu at the bottom of most site pages. Modifications to your cookie preferences can be made in your browser's settings. Please be aware that disabling all cookies may result in errors on our site.
We collect information about devices (device type, operating system, and mobile identifiers provided by Android or iOS devices) from visitors to our site for statistical and marketing purposes. This device information does not include your name, email address, or other personal data and cannot be used to compromise your privacy.
In the settings of your Android or iOS device, you have the option to disable or reset mobile identifiers.
To enhance the efficiency of email communication, we gather analytics related to the emails we send. This process involves logging data such as successful email delivery, message openings and clicks on links within email messages. It's important to emphasize that this information is anonymized, not linked to your personal data, and poses no threat to your privacy.
While navigating the WhoX website, you may come across links leading to third-party websites, mobile applications, and services not affiliated with WhoX. It is essential to be aware that such external platforms may gather personal information during your visits and interactions. WhoX holds no responsibility for the content and privacy policies of these third-party websites and services. We strongly encourage you to personally review the terms of service and privacy policies of each service provider you engage with.
WhoX collects the minimal amount of personal information necessary to provide our services and ensures the privacy rights of users worldwide. In accordance with the General Data Protection Regulation ("GDPR") of the European Union ("EU"), we are obligated to explicitly describe how we safeguard the personal data of EU citizens.
Under GDPR, we collect and process personal data of our users on the following legal bases:
1. To fulfill our contractual obligations, including:For any inquiries or to exercise these rights, users can contact us through the provided contact details.
In accordance with the California Consumer Privacy Act (CCPA) and the "Shine the Light" law (Section 1798.83 of the California Civil Code), residents of California, USA have specific rights regarding their personal information.
For any inquiries or to exercise your rights under the CCPA, you can contact us using the provided contact details.
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of eighteen (18) or those who have not reached the legal age of majority according to the laws of their jurisdiction of residence or service usage. In compliance with GDPR, we do not target children with our information services. If you are under eighteen (18) years old or a minor according to the laws of your jurisdiction of residence or service usage, please refrain from providing us with your personal data without parental or legal guardian consent. If we become aware that we have collected personal data from a minor in violation of applicable privacy laws, we reserve the right to delete such data. If you believe that we may have such information, please contact us via our online customer support chat or the email provided in the relevant section of the Privacy Policy.
Occasionally, we may modify our Privacy Policy, either by providing you with notice or without prior notification, while adhering to relevant laws and privacy principles. Your continued use of our service and visits to the WhoX website signify your agreement with our Privacy Policy.
Please feel free to contact us with any questions, concerns, or complaints about our Privacy Policy. You can inquire through the online customer support chat or via email [email protected]